Inquiry

Contact information

【Consultation counter】
If you would like a face-to-face consultation, please contact the following.

【Contact information for each IT service】

Name of IT sevice Enquiries
MyWaseda 【application form】
 MyWaseda 
 「IT service」Tab
  →Inquiries/Application of IT Services Support
Waseda Mail (for Student/Alumni)Waseda Mail (for Faculty/Staff)WASEDA Mailing ListUser ID and password
Campus NetworkWireless LAN connectionsWired LAN (fixed IP) connections
Software License
 -Download Station
 -install・license
BOX
Waseda Moodle [For Students]Waseda Moodle [For Teachers]
Admission procedure system(UCARO)
Certificate Issuance Service
Other general IT issues
Waseda University Library(Book collection search、Academic information search-Waseda E-Resource Portal Library contact
PC purchase 【List of recommended OS/specifications for each department and major】
https://waseda.box.com/v/byod-pc-spec-2026
【Contact information】
If the contact information is onthe list:
Contact information for each department/major given.

If the contact details are not on the list:
Information on the Co-op and electronics retailers.

PC lend

*Limited to cases of PC failure,insufficient specs, etc..
If you forget your PC,you are not elisible for a PC lend.
Consult with the Waseda Co-op (Purchasing Department)
▶for detail(Japanese)

BYOD in general(consultations other than PC purchase)

・Riko Help Desk

・Riko Media Center

PC room
On-Demand Printers
Seminar Info
Password reissue

Relevant Department of Administrative Office of Information and Multimedia Technology

Administrative Office of Information and Multimedia Technology (20-1, 51Bldg.)

Services provided by Admin Office of Information and Multimedia Technology

Opening hours

9:00-17:00 Monday to Friday
*Close on Saturday, Sunday and holidays(Excluding class days)

Email

Helpdesk of Information and Multimedia Technology (3-12, 63Bldg.)

Services provided by Helpdesk

  • Technical consultation regarding the use of services provided by Admin office of information and multimedia technology
  • Inquiries about the use of computers
  • Other technical consultation

Opening hours

8:40-17:00 Monday to Friday
*Close on Saturday, Sunday and holidays(Excluding class days)

Email List

Contact1
Email
Dealing matters
  • Inquiries about using PC rooms
  • Service desk for computer room problems (after-hours service)
  • Contact for inquiries and problems related to the use of the following
    1. Riko Linux system
    2. Hosting Service for Sci. and Eng.
    3. Wireless LAN connection service
    4. Wired LAN connection service
Contact2
Email
Dealing matters
Contact for inquiries and problems related to the use of software license services
Contact3
Email
Dealing matters
Inquiries about seminars conducted by the Administrative Office of Information and Multimedia Technology
Contact4
Email
Dealing matters
Contact for network abuse

Drawing and CAD Room

Services provided by Preparing room for Drawing/CAD

  • Primary support for failure in Drawing and CAD Room
  • Contact for lost and found items in the Drawing and CAD Room

Opening hours

9:00-17:00 (Monday to Saturday) *Close on Saturday, Sunday and holidays ※close 12:10~13:00

Links to Waseda internal sites